Delivering CertaintyDelivering Certainty

If it's important to you... trust it to us

 

Certainty

That’s what clients want from their road freight service partner and, at AirRoad, that is what we deliver. All of our people are committed to our performance benchmark for delivering consignments in full, on time and undamaged. An extensive network of national, regional and local distribution centres across the country means we can deliver wherever and whenever our clients need us. We treat client goods like our own and follow best practices in handling to protect your goods while in our care and minimise damage. Unlike other operators, we never split consignments, so your goods will always be delivered in full. It means that our clients can be certain that their goods will be delivered securely, safely and undamaged. We stand by this commitment with our free transit warranty (refer to Conditions of Carriage for more detail).


Security

Your freight is protected every step of the way while it is in our care with sophisticated, technology-based security systems at our sites and in our vehicles. Our track and trace barcode scanning system at the item level and our strict proof of delivery signature protocols mean that we can locate any item at any time for our clients.

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Safety

Our ‘Safety, Certainty, Always' program underpins our delivery in full, on time performance. Safety is embedded in all aspects of AirRoad’s operations to maintain the highest standards of safety of our sites, our vehicles, and our drivers for our clients. We are proud of our excellent safety record, with no major vehicle incidents in over 20 years of operation. Our commitment to safety ensures that your chain of responsibility obligations are in good hands.

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Innovation

Our fleet of linehaul vehicles is custom-designed with twin decks to accommodate bulky and fragile items and avoid freight compaction, to enable us to deliver the goods in exactly the same condition in which they are received. This design approach also helps us keep our costs down and reduce our carbon footprint.


Service

AirRoad’s success has been built by providing outstanding service and investing in long-term client relationships. Many of our clients have been with AirRoad since we began operating over 20 years ago. Our professional Client Service and Client Support team is committed to making sure every client’s needs are managed with personal, proactive care. Dedicated Client Managers know your business and freight transport requirements and tailor the right solutions to suit. Help is just a phone call away to our national Client Support call centre, where you speak with a real person, ready to support any query or concern.

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