Client ServiceClient Service

If it is important to you... trust it to us

 

AirRoad’s success has been built by providing outstanding service and investing in long-term relationships with clients. Many of our clients have been with AirRoad since we began operating over 25 years ago. As an independent, privately owned and managed, Australian company, AirRoad is large enough to meet the most complex logistics and transportation needs, but small enough to provide caring, personalised service to every one of our clients.

 


Client Service Team

Your AirRoad Client Manager knows your business and freight transport requirements and tailors the right solutions to suit. We meet our commitments and your expectations in relation to service and delivery in full, on time and undamaged performance.

Your Client Service Manager works with our Operations, Technology, Safety and Security teams across the country to seamlessly align AirRoad’s services with your business needs in the most effective and cost efficient way.

The Client Support team is the communication hub of AirRoad’s day to day operations. Our friendly team connects with our drivers, depot staff and our clients across the country to respond to queries and ensure deliveries are made in full, on time. Whether it’s keeping a client up to date on the timing of a delivery, or tracking down an item on a linehaul truck for one of our clients, our Client Support staff handle every email and call with a personal, hands-on approach.

We proactively communicate with clients when an issue arises and the scale of AirRoad’s operations means that we can mobilise the right people to escalate and resolve it as quickly as possible. Our structure places our Client Managers at the heart of the business empowering them to engage directly with state-based operations management and teams, avoiding the hierarchical structures prevalent in many competitors, to solve any problems quickly and well for our clients.

This approach, our world class security, the technologies and systems in our depots and, most importantly, the design of our line-haul vehicles, with mezzanine decks to avoid compression, are all focused on ensuring that your goods are undamaged in our care and arrive to your customer where and when they are expected, in first class condition.

 


 

"AirRoad makes us look good. Our salespeople know that, if something special is needed, AirRoad will work with us to deliver. We are able to tailor our service to our client's needs because that is excactly what AirRoad does for us."

- General Manager, Operations & Service. Japanese Home and Office Products Multinational